Taylor Swift fans are suing Ticketmaster after being stumped by glitches, high fees and cancellations during ticket sales for her upcoming Eras Tour, Deadline reports.
Driving the news: The group of fans is suing Ticketmaster for alleged fraud, price-fixing, and antitrust violations, and accusing the company of “intentional deception” for letting resellers buy most of the concert tickets, according to Deadline.
- Ticketmaster was “eager to allow” scalpers into the presale, the lawsuit alleges, so that it could collect extra fees on resold tickets.
- The suit asks the court to fine the company $2,500 per violation — a penalty that would add up considering more than 2 million tickets were sold during the Dec. 15 presale.
Catch up quick: The bad blood between Swifties and Ticketmaster comes after an influx of technical glitches during the presale led to a canceled general public sale, prompting an outcry from fans.
- Swift apologized for the situation, saying it’s “excruciating for me to just watch mistakes happen with no recourse.”
Of note: Congress also announced last week that it will hold a hearing before the Senate antitrust panel to dig into the ticketing service’s issues during the presale and about the “lack of competition in the ticketing industry.”